REFUNDS & EXCHANGES

Welcome to Triniful.com. We pride ourselves in our product quality with strict quality control checks in place, but to provide you with maximum peace of mind, we offer a comprehensive 20 Day Returns Warranty. Buy with confidence and Enjoy a great shopping experience at Triniful! Satisfaction guaranteed.

Return Procedure
1. Take a clear photo of the item.
2. Contact our customer service team via support@xmenbody.com
3. Send the photos and order ID to the customer service team and tell them about your problems and the resolution you prefer. Return? Refund? Exchange? Resend？
4. The customer service team will send you the address of Triniful's International Center, please do not send the package back to where it came from, or it would delay your refund procedure.
5. Call the post office to arrange a collection or drop off at your nearest post office.
6. Notify us the tracking number after you have returned the item(s).
7. All the exchanges or refunds will be processed within 2 working days once we have received the item(s)

NOTICE
1. The Package must be restored to the unopened state
2. Returned items must be returned in original product packaging.
3. Returned items must have no visible signs of wear or use.
4. Items returned without authorization will not be accepted.
5. The returned package must be printed and accompanied by an RMA slip.
6. The package must be sent to the address that Triniful offers by email.
7.  A 10% restocking fee will be charged on all returnable items. The customer is responsible for all return charges.
8. The original shipping fee and insurance are non-refundable.
9. For hygienic reasons, personal items such as underwear, swimwear, socks, bodysuits, and adult toys are FINAL SALE.
10. No exchange return or amendments on promotional items or last-chance items.
11. Customer should be responsible for the delivery problems caused by the wrong address.
12. We are only responsible for returns and refunds for products from Triniful.
13. Please prepay customs duties (DDP), we do not pay import duties on returned items. If you do not do so, we will not be able to accept any resulting charges and your package may be returned to you. 
14. The policy is valid for 20 days. If 20 days have passed since your purchase, unfortunately, we are unable to offer you a refund or exchange. 
15.Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available . 

 

*For the below circumstances, we don't accept a refund request without return. But we can offer a coupon for your next order.
(However, we can offer a coupon for your next order, please contact our customer service for details.)
1. Don't like the item;
2. Not fit as expected without any quality problems;
3. Shipping status shows delivered but the buyer didn't received;
4. Differences/misunderstanding (on products/fabric) which has already been claimed in our description/title;
5. Placed the wrong order and shipped.

*If you have any other questions, please feel free to get in touch with our customer service at support@xmenbody.com